RETURNS & EXCHANGE POLICY

Last Updated: May 2026

At Posh Popup, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a straightforward returns and exchange process subject to the conditions outlined below.

1. RETURN ELIGIBILITY

Eligible items may be returned within 10 days from the date your order is delivered.

To qualify for a return, items must:

Be unused, unworn, and unwashed
Be in original condition
Have all original tags attached
Include original packaging where applicable
Be free from stains, odors, makeup, perfume, pet hair, or damage
Include all accessories, dust bags, labels, inserts, and promotional items originally received

Items that do not meet these conditions may be rejected or may qualify only for a partial refund depending on inspection results.

2. NON RETURNABLE ITEMS

For hygiene, safety, and product integrity reasons, certain items cannot be returned or exchanged unless faulty or incorrectly delivered.

These include:

Underwear
Bodysuits
Swimwear without hygiene seals
Earrings and pierced jewelry
Beauty and cosmetic products
Opened skincare or personal care products
Socks and hosiery
Gift cards
Final sale or clearance items marked as non returnable

Please review product descriptions carefully before purchasing non returnable items.

3. EXCHANGE POLICY

We currently offer a one time exchange for eligible items, primarily for sizing issues or defective products.

Exchange requests must:

Be submitted within 10 days of delivery
Meet all return eligibility conditions
Be subject to stock availability

If the requested replacement size or item is unavailable, customers may choose:

Store credit
A refund
An alternative product

Exchanged items may not qualify for additional exchanges.

4. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange:

Contact our customer support team through Posh Popup
Include your:
- Order number
- Full name
- Email address
- Reason for return or exchange
- Photos if reporting damage or defects
Wait for return authorization instructions before shipping items back

Unauthorized returns may be delayed, rejected, or returned to sender.

5. RETURN SHIPPING

Customers are generally responsible for return shipping costs unless:

The wrong item was delivered
The item arrived damaged or defective
The item received does not match the order

We recommend using a trackable shipping service as we are not responsible for lost return parcels.

Original shipping charges are non refundable unless required by law or due to confirmed seller error.

6. QUALITY CHECK & INSPECTION

All returned items undergo inspection before approval.

Returns may be rejected or partially refunded if:

Items show signs of wear or use
Tags are removed or damaged
Packaging or accessories are missing
Products are returned damaged
Returned items do not match the original order
Items are sent from non eligible categories

If a return fails inspection, the item may be shipped back to the customer at their expense.

7. REFUND POLICY

Once your return has been received and approved, refunds will be processed to your original payment method.

Estimated Refund Timelines

Credit or Debit Card Refunds: approximately 5 to 10 business days depending on your bank
Store Credit Refunds: typically processed within 24 to 48 hours
Alternative payment providers may vary depending on their processing timelines

Please note:

Refund processing times are estimates only
Banks and payment providers may require additional processing time
Shipping fees are generally non refundable

Refunds are issued only after successful inspection and approval of returned items.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an incorrect, defective, or damaged item, please contact us within 7 days of delivery.

Please include:

Your order number
Description of the issue
Clear photographs showing the problem

Once reviewed, we may offer:

Replacement item
Store credit
Full or partial refund

Failure to report issues within the stated timeframe may affect claim eligibility.

9. ORDER CANCELLATIONS

Orders may only be canceled before dispatch confirmation.

Once an order has been processed or shipped, cancellation may no longer be possible and standard return procedures will apply.

We reserve the right to cancel orders due to:

Payment verification issues
Suspected fraud
Pricing errors
Product unavailability
Shipping restrictions

If canceled after payment, refunds will be issued to the original payment method.

10. RETURN MISUSE & FAIR USE POLICY

To maintain a fair shopping experience for all customers, we monitor return activity and reserve the right to limit or refuse returns in cases of suspected abuse.

Examples may include:

Excessive return frequency
Returning worn or damaged items
Returning incorrect products
Suspicious purchasing behavior
Abuse of promotional or refund policies

Where misuse is suspected, we may:

Decline future return requests
Restrict account access
Refuse refunds
Apply additional review procedures

These measures help us maintain fair pricing and operational efficiency for all customers.

11. LATE OR MISSING REFUNDS

If you have not received your refund within the estimated timeframe:

Check with your bank or payment provider
Review your payment statement
Contact your card issuer for pending transactions

If additional assistance is required, please contact customer support through:

Posh Popup Customer Support

12. CONTACT US

For assistance regarding returns, refunds, exchanges, or damaged items, please contact us through:

popup@poshpopup.com